# Support (https://docs.chargeflow.io/docs/reference/support)



When an API call fails and the [error reference](https://docs.chargeflow.io/docs/reference/error-codes) didn't resolve it, this page gets you unblocked fast: who to contact, the one field to include so they can trace your request, and where to check live API status first.

## Getting help [#getting-help]

**Email:** [support@chargeflow.io](mailto:support@chargeflow.io)

**Developer Portal:** [app.chargeflow.io](https://app.chargeflow.io)

When contacting support, always include the `requestId` from the API response: this allows the team to look up your exact request in our logs.

## Before contacting support [#before-contacting-support]

1. Check the [Error Codes Reference](https://docs.chargeflow.io/docs/reference/error-codes) for your HTTP status code
2. Validate your API key using the [health check endpoint](https://docs.chargeflow.io/docs/merchants/quickstart)
3. Review the relevant guide for the endpoint you're calling
4. Check that you're using the correct API version (`2025-04-01`)

## API status [#api-status]

Monitor Chargeflow API status at [status.chargeflow.io](https://status.chargeflow.io).

## Next steps [#next-steps]

<Cards>
  <Card title="Error Codes Reference" href="/docs/reference/error-codes">
    Look up the HTTP status you received before you reach out
  </Card>

  <Card title="Error Handling" href="/docs/reference/api-fundamentals/error-handling">
    Learn how to retry and recover from each error
  </Card>

  <Card title="Quickstart" href="/docs/merchants/quickstart">
    Validate your API key and confirm connectivity
  </Card>

  <Card title="FAQ" href="/docs/reference/faq">
    Check common questions before contacting the team
  </Card>
</Cards>