The Alert Outcome Updated webhook (alerts.updated) is available exclusively for Chargeflow Alerts customers. It notifies your system whenever the outcome of handling a pre-chargeback alert changes.
The outcome field describes the result of Chargeflow's attempt to process the alert — whether a linked transaction was found and if a refund was successfully applied. This webhook ensures your systems remain up to date as alerts move through their lifecycle.
Possible outcome values: acknowledged, refunded, previously_refunded, transaction_not_found, pending, duplicate, decline, error.
The webhook payload includes the full alert object as available at the time of the outcome update. If further details are required, you can call the Get Alert by ID endpoint to retrieve the latest alert record.
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