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How to contact Chargeflow API support, what to include (your requestId), steps to try first, and where to check API status.

When an API call fails and the error reference didn't resolve it, this page gets you unblocked fast: who to contact, the one field to include so they can trace your request, and where to check live API status first.

Getting help

Email: support@chargeflow.io

Developer Portal: app.chargeflow.io

When contacting support, always include the requestId from the API response: this allows the team to look up your exact request in our logs.

Before contacting support

  1. Check the Error Codes Reference for your HTTP status code
  2. Validate your API key using the health check endpoint
  3. Review the relevant guide for the endpoint you're calling
  4. Check that you're using the correct API version (2025-04-01)

API status

Monitor Chargeflow API status at status.chargeflow.io.

Next steps

Error Codes ReferenceLook up the HTTP status you received before you reach outError HandlingLearn how to retry and recover from each errorQuickstartValidate your API key and confirm connectivityFAQCheck common questions before contacting the team
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Getting helpBefore contacting supportAPI statusNext steps