Alerts

You want fewer chargebacks to ever reach your account. Alerts is Chargeflow's pre-chargeback product: when a cardholder complains to their issuer, an alert arrives through Verifi (RDR / CDRN) or Ethoca before the chargeback posts, leaving a short window to resolve the case - usually with a refund - so it never counts against you.

When to use Alerts

• You want to protect your dispute ratio, not just win disputes after they are filed.
• You want eligible Visa disputes resolved automatically against your rules (RDR), with no manual action.
• You want alert data and outcomes in your own systems via API and webhooks.
• You want to run custom logic (subscription cancellation, customer tagging) when a complaint arrives.

How it works

Chargeflow receives alerts from the networks, matches each one to a merchant and transaction via the Chargeflow Network matching layer, resolves the case, and reports the outcome back to the issuer. Two integration models are supported - fully Chargeflow-managed (most common) or merchant-managed refunds. The model, the outcome flow, and how to choose are covered canonically in Alerts model.

Work with the API

The Alerts API lets you list alerts, fetch one by id, and post an outcome update (for merchant-managed handling). See the Alerts API reference.

Real-time events:

Start integrating

Manage pre-chargeback alertsStart here - choose an integration model, wire the endpoints, and handle outcomes.

Then run the Deflect chargebacks with alerts recipe end-to-end. Alerts reach you through the Ethoca and Verifi RDR networks.

Where Alerts fits

Alerts acts at stage 3 of the transaction lifecycle - after the complaint, before the chargeback. Disputes that slip past the window are picked up by dispute automation; risky orders are caught even earlier by Prevent, before they ship.