Dispute Automation Engine
How Chargeflow's agentic engine ingests disputes, enriches evidence, generates and submits responses, and tracks each case through its lifecycle.
An agentic dispute automation engine that ingests your disputes, builds and submits responses, and tracks each case through its lifecycle.
How it works
Get up and running in minutes: create your account, connect your PSPs and business tools, and you are ready to go. Here's the full pipeline:
| Step | What happens |
|---|---|
| 1. Ingest | Chargeflow automatically ingests 100% of your disputes from connected PSPs. |
| 2. First Enrichment | Chargeflow's Enrichment Engine pulls case-relevant signals to strengthen the evidence set. |
| 3. Second Enrichment (optional) | You add targeted signals via the Update Dispute API endpoint. |
| 4. Generation | Chargeflow's AI agents compile a challenge strategy and compose the response. |
| 5. Submission | Chargeflow submits the generated response back to your PSP. |
| 6. Monitor | Chargeflow updates the dispute throughout its lifecycle so you can track progress programmatically. |
Tip
Start automation in minutes, then improve outcomes by sending targeted enrichments to the API.
How the engine wins disputes
Chargeflow orchestrates multiple agentic layers to assemble the dispute response from the data you and Chargeflow provide. You can improve outcomes by sending targeted enrichments to a single API endpoint.
Agentic automation Chooses what evidence to generate and how to present it based on available signals, historical data, network requirements, and domain intelligence.
Simple integration One endpoint for enrichments; minimal payloads focused on what actually moves win rate.
Data network effects Chargeflow augments your inputs with internal models (when available) to strengthen the case.
Note
Chargeflow partners with leading data-enrichment providers and uses internal models to enhance evidence and increase the likelihood of a win.
Control and transparency
You stay in control of your automation strategy and evidence at every stage.
- Your data, end-to-end: Fetch the complete, normalized dispute record, including Chargeflow-added enrichments, via a single retrieval endpoint for your own systems and BI.
- Override or provide: Provide (or override) signals per dispute; the response is adapted accordingly.
- Clear status: Programmatic access to lifecycle status, evidence artifacts, and submission history.
Privacy and security
Chargeflow treats privacy and security as first-order features - data is minimized, segmented, and partner enrichments are clearly labeled. The compliance posture (SOC 2 Type II, GDPR) and data-handling detail are covered canonically in Security.