Insights
Performance monitoring for payments and chargebacks - one dashboard across every connected processor, with proactive alerts when a ratio moves toward a threshold.
You want to know your chargeback position before your processor tells you. Insights is Chargeflow's monitoring product: a single view of payments and chargebacks across every processor you have connected, with proactive notifications when something moves in the wrong direction.
When to use Insights
- You run more than one processor and have no single number for your dispute ratio.
- You want warning that a ratio is approaching a scheme threshold while you can still act, not after a penalty.
- You need dispute performance broken down by processor, reason code, or period for a board or a partner.
- You want fraud patterns surfaced across your payment stack rather than per tool.
What it gives you
| Capability | What it does |
|---|---|
| Holistic view | Payments and chargebacks from every connected processor in one dashboard |
| Fraud intelligence | Patterns across your stack, not siloed per processor |
| Customised insights | Cuts by processor, reason code, and period |
| Real-time notifications | Told when a ratio moves, not at month end |
| Proactive alerts | A warning when your chargeback ratio approaches a threshold, with the action to take |
Insights reads from the same connections the rest of Chargeflow uses. Connect a processor once and it appears here. See Integrations.
Why thresholds matter
Card networks monitor dispute ratios, and crossing a threshold moves you into a monitoring program with fees, mandated remediation, and in the worst case loss of processing. The ratio is a lagging number, so the useful moment is while it is climbing. That is the moment Insights is built for: Alerts deflects the disputes and Prevent stops the risky orders, while Insights tells you which lever the numbers say to pull.
Insights API - coming soon
Insights runs today in the Chargeflow dashboard. There is no public API for its metrics yet, so nothing on this page is callable. Dispute-level data is available now through the Disputes API if you want to build your own reporting.
Where Insights fits
Prevent, Alerts, and Automation act on individual transactions and disputes. Insights acts on the portfolio: it is the layer that tells you whether the other three are working and where the next problem is forming. See the product model.