Customer Communication

Create Customer Communication

Authorization

apiKey

x-api-key<token>

Your Chargeflow API key, sent on every request. Generate one in the Chargeflow App, or see API keys.

In: header

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Creates a new customer communication ticket in Chargeflow.

source_id*string

The unique customer communication ticket identifier appears on the source from which the ticket originated.

Lengthlength <= 128

account_id?string

The unique Chargeflow account identifier to which the customer communication ticket belongs. (required for platforms only)

Match^[0-9a-fA-F]{24}$

disputes*array<>

The unique Chargeflow dispute identifier to which the customer communication ticket belongs; the ticket can be linked to one or more disputes.

Items1 <= items

messages*array<>

A list of messages associated with the customer communication ticket.

Response Body

`application/json`

curl -X POST "https://example.com/public/2025-04-01/customer-communication" \  -H "Content-Type: application/json" \  -d '{    "source_id": "ticket_87659876b",    "disputes": [      "6684a99a2664656565656565",      "66e6ea9ecd94925a558060d9"    ],    "messages": [      {        "sender": "buyer",        "date": "2025-09-10T14:25:36Z",        "body_plain_text": "Hi, I placed my order 5 days ago and it still hasn\'t arrived. Can you please provide an update?"      }    ]  }'

{  "success": true}

Customer Communication

Create Customer Communication

Authorization

Request Body

Response Body

200application/json

400application/json

401application/json

403application/json

500application/json

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`