Product model
The 3+1 Chargeflow product model - Prevent, Alerts, Automation, and Connect - and which docs section covers each.
You are deciding what to integrate. This page gives you the map: Chargeflow is not one product but three Tier-1 products plus one horizontal offering, each acting at a different point in a transaction's life. Everything else in these docs assumes this vocabulary.
The 3+1 model
| Product | Tier | Acts when | In one line |
|---|---|---|---|
| Prevent | 1 | Before you ship | A pre-fulfillment risk score and a recommended action, so risky orders never become disputes. |
| Alerts | 1 | Before the chargeback | Deflects filed complaints via Verifi RDR / CDRN and Ethoca alerts before they post as chargebacks. |
| Automation | 1 | Once a chargeback is filed | Agentic representment: builds, enriches, and submits the evidence response on your behalf. |
| Connect | 2 | Horizontal | "Chargeflow for Platforms": deliver the whole stack to your merchants, under your own brand. |
Prevent API is coming soon
Prevent is live today via the Chargeflow dashboard and the Shopify app. Its public API is not yet available - see Prevent for what you can do now.
Why three products, not one
Each product catches a dispute one stage earlier than the next, and earlier is always cheaper: a blocked risky order costs nothing, a deflected alert costs the refund, a fought chargeback costs time and a fee even when you win. The products compound - what Automation learns from fought disputes sharpens what Alerts deflects and what Prevent flags. You can adopt any one alone; they are better together.
See Transaction lifecycle for exactly where each product sits on the timeline.
Connect: the horizontal layer
Connect is Chargeflow for ISVs, platforms and PSPs rather than for individual merchants - a B2B2B product, where you deliver the dispute stack to the merchants you already serve, under your brand. It ships in four delivery models, differing in who owns the brand and who takes the action:
| Model | Status | In one line |
|---|---|---|
| EaaS - Evidence-as-a-Service | Available | You keep the workflow; Chargeflow returns bank-ready evidence on demand. See What is EaaS? |
| Co-Branded | Available | Chargeflow's interface with your logo, colors and domain - the fastest brand-safe launch. See Co-Branded. |
| White-Label | Beta | Your product name, UI and pricing, Chargeflow invisible end to end. See White-Label. |
| AaaS - Alerts-as-a-Service | Soon | Chargeflow sends the alerts, your platform issues the refund. See Platforms overview. |
Each model runs the same engine, and each can run on auto-pilot or co-pilot per merchant segment. See the Platforms overview for which model fits your business.