wbhk alerts.outcome.updated
The Alert Outcome Updated webhook is available exclusively for Chargeflow Alerts customers. It notifies your system whenever the outcome of handling a pre-chargeback alert changes.
The outcome field describes the result of Chargeflow’s attempt to process the alert — whether a linked transaction was found and if a refund was successfully applied. This webhook ensures your systems remain up to date as alerts move through their lifecycle.
Possible outcome values:
duplicate— An alert for the transaction was already received and processed. This alert is a duplicate and won't be handled.not_found— No matching transaction could be located, so no refund was issued.prevented— The alert was successfully prevented by refunding before escalation to a chargeback.pending— The alert is still being processed (default state).chargebacked— The case escalated into a chargeback before Chargeflow received the alert, so no refund was issued.previously_refunded— The transaction was already refunded before the alert was received.error— An error occurred while handling the alert.
Merchants can use this webhook to:
- Update internal systems with the latest outcome of each alert.
- Track automation results for refunds, cancellations, and dispute prevention.
- Notify relevant teams if an alert could not be matched, refunded, or successfully prevented.
The webhook payload includes all the available data at the moment in which an outcome was updated. If further details are required, you can call the Get Alert By ID endpoint to retrieve the complete alert record.