Go to Chargeflow Account
Integration Guides

Evidence-as-a-Service

API-Based Evidence Generation for platforms that prefer to keep merchant credentials private.

Seamless Merchant Account Integration

Adding a merchant to Chargeflow is quick and straightforward. Simply provide the merchant’s email and essential business information via our API.

Once onboarded, the merchant account becomes the central hub for:

  • Platform integrations
  • Dispute cases and evidence
  • Transaction and order records
  • Supporting documents and communication logs

This unified structure streamlines operations and ensures all merchant data is organized and accessible.

Getting Started

Chargeflow makes it easy for platforms to integrate and start automating the dispute process with minimal setup. Here’s how to get started:

Platform Setup

  1. Platform Account Creation

    Chargeflow will create a platform account for you—just provide your email to get started.

  2. Generate API Keys

    Log in to your Chargeflow account and generate API credentials via the Connect UI.

  3. Register for Webhooks

    Subscribe to the relevant webhook events to stay informed in real time: dispute.created, dispute.updated, and others, as needed Webhook reference.


Centralized Dispute Creation

Platforms can submit disputes directly on behalf of their merchants. Chargeflow uses this data to craft and submit evidence, increasing win rates and reducing overhead.

Submitable Data Includes:

  • Transactions: Share transaction details to support case evidence
  • Orders: Add order-level insights for enhanced context
  • Communications & Documents: Strengthen cases with additional documentation

Add Merchant Account

Create Account

Create a new merchant account by providing the merchant’s email address and essential business details through our API.

Once created, the merchant account acts as a centralized container for all related data:

  • PSP and platform integrations
  • Dispute cases and evidence packages
  • Transaction and order records
  • Supporting documents and communication data

This structure ensures organized, efficient handling of every dispute case and allows for seamless scaling.

Create Dispute Case

Create Dispute

Submit a new dispute on behalf of a merchant account. This initiates the case management process within Chargeflow.

You must include key dispute metadata such as:

  • Dispute ID
  • PSP name
  • Reason code
  • Amount
  • Dispute date

This data is used to prepare and submit the appropriate evidence for the dispute.

Add Transaction Data

Transaction

Provide transaction data related to a dispute for a specific merchant account. Transaction-level information adds crucial context and is required for building an effective evidence package.

Recommended fields include:

  • Transaction ID
  • Timestamp
  • Payment method
  • Amount and currency
  • Customer details

Add Order Details

Order

Send order-level data associated with a transaction. This helps verify fulfillment, delivery, and product/service information relevant to the dispute.

Common fields:

  • Order ID
  • Items and pricing
  • Shipping address and delivery date
  • Fulfillment status
  • Tracking information

Updated 13 days ago