Enrichment Recommendation

In general, there are a few data points we recommend sending as they are helpful for most dispute reasons and can significantly tip the scales in your favor:

1. Customer Identity: Data points like customer name and email are essential to adding credibility to the response by showing that the business has accurate and comprehensive records of its customers.
2. Addresses: IP Address, Shipping Address, and Billing Address are essential for proving that an order was delivered to the customer's address, verifying that shipping and billing locations match, and confirming that the IP address aligns with the customer's location.
3. Order and Product Information: Product descriptions, prices, discounts, refunds, and images—show that the customer had access to clear and accurate information about what they were purchasing.