E-Commerce

E-commerce merchants, like BigCommerce, Magento, Wix, etc., typically sell physical goods, though digital goods can also be considered SaaS products. Whether your sales model involves one-time purchases or subscriptions, our dispute enrichment mechanism is designed to handle both. We recommend providing the following data:

• Order Data: Product description (product[].description), product image URL (product[].imageUrl), price (product[].price.value), quantity (product[].price.currency), and other relevant details.
• Fulfillment Information: Tracking number (shipments[].trackingNumber), shipment date (shipments[].shipmentDate), and proof of delivery, if available, using our POST Upload Evidence API.
• Subscription Information (if applicable): Charge history (subscription[].chargeHistory[]), frequency (subscription[].frequency), and status (subscription[].status).
• Customer Communication: Screenshots of conversations with the buyer to demonstrate adherence to your SLA and to confirm that the customer is aware of their purchase, using our POST Upload Evidence API.

These data points ensure that our automation system drafts and submits compelling evidence in line with card schemes' requirements, significantly increasing your chances of winning disputes and recovering revenue.