Chargeflow Embedded

Let Chargeflow handle the entire dispute process end-to-end, securely and reliably. Platforms can confidently share merchant credentials for PSPs, order systems, communication tools, and other data sources, knowing that Chargeflow adheres to the highest standards of data protection and compliance:

• Data in transit is encrypted using SSL/TLS, ensuring all information is securely transmitted and shielded from interception.
• Data at rest is protected with AES-256 encryption, safeguarding sensitive information against unauthorized access.
• Our systems follow SOC 2 Type II best practices, ensuring rigorous security controls, monitoring, and data governance.
• Chargeflow is GDPR-compliant, with strict controls around data processing, access, and retention policies.
• Access to credentials is limited via role-based permissions and subject to continuous audit logging and monitoring.

With this secure foundation in place, Chargeflow can seamlessly:

• Fetch disputes data and enrich it with transaction, order, subscription, customer communication, and more.
• Analyze enrichment data to optimize recovery rates across all industries.
• Build and submit compelling, data-driven evidence packages on behalf of your merchants

Getting Started

Chargeflow makes it easy for platforms to integrate and start automating the dispute process with minimal setup. Here’s how to get started:

Platform Setup

1. Platform Account Creation

   Chargeflow will create a platform account for you. Just provide your email to get started.

2. Generate API Keys

   Log in to your Chargeflow account and generate API credentials via the Connect UI.

3. Register for Webhooks

   Subscribe to the relevant webhook events to stay informed in real time: dispute.created, dispute.updated, and others, as needed Webhook reference.

Building Your Integration

Follow these steps to build a seamless Chargeflow integration into your platform:

1. Initialize Integrations

   Add necessary integrations through the API allowing Chargeflow to query data on merchant's behalf.

   • At minimum: PSP (payment service provider)
   • Optional but highly recommended: eCommerce platform or data enrichment source for more comprehensive evidence.
   • reference to create integration API - https://docs.chargeflow.io/reference/post_public-2025-04-01-integrations

2. Handle New Disputes (Webhook)

   Listen for the dispute.created webhook. This event is triggered when a new dispute is ingested and has completed the initial enrichment process through your connected integrations.

3. [Recommended] Enrich Dispute Data

   Use the Update Dispute API to enrich new disputes with additional order or communication data to strengthen evidence packages. Update Dispute

4. Track Dispute Progress (Webhook)

   Subscribe to the dispute.updated webhook to stay informed of any changes in dispute status or evidence processing.