Win Disputes

Enrichment Guide: Quick Intro

This guide explains the evidence and signals you can provide to strengthen a dispute response. Share targeted, high-value artifacts that directly address the issuer’s reason code; it’s the fastest and easiest way to improve our chance of winning together.

What this section covers

• Which data points move outcomes most.
• How to send them into Chargeflow.
• What Chargeflow does with your inputs.

If you don’t see a guide tailored to your business, contact us, and we will connect you with a risk and fraud analyst to create one.

💡 Tip

Chargeflow has a dedicated team of risk and fraud analysts who previously worked for the most popular issuers and acquirers globally, including experts who have shaped the way issuers make decisions. Our team will accompany you throughout the integration to ensure we focus on the artifacts that will move the needle and help us win together.

How enrichment helps

• Reduces missing-evidence gaps that weaken our narrative.
• Let Chargeflow build a tight, reason-code-specific narrative.
• Improves automation quality, allowing for more effective handling of future disputes.

Next steps

1. Identify your industry Find the enrichment guide that best describes your business to understand what data points can move the needle.
2. Subscribe to dispute.created Configure webhooks to receive new dispute events immediately, trigger enrichment flows, and view the artifacts Chargeflow already has.
3. Map enrichment points to your schema Review Chargeflow’s available enrichment fields and map them to your internal data model. Decide which systems will supply each artifact (order system, help desk portals, CRM, etc,) and automate submission via the Update Dispute endpoint.